**Privacy Policy for Elevated Support Care**
**1. Introduction**
Elevated Support Care (“we,” “our,” or “us”) is committed to protecting the privacy of individuals and complying with Australian privacy laws, including the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the practices described in this policy.
**2. Collection of Personal Information**
2.1. **Types of Information:** We may collect personal information, including but not limited to, your name, contact details, health information, and other information necessary to provide support and services as requested.
2.2. **Collection Methods:** We collect personal information through various means, including when you provide it to us directly, through our website, through third parties (such as healthcare professionals or service providers), and when you engage with us via email, phone, or in person.
**3. Use of Personal Information**
3.1. **Purpose:** We use your personal information for the primary purpose for which it was collected, including providing support services, coordinating care, maintaining records, and communicating with you.
3.2. **Secondary Purposes:** We may also use your personal information for purposes related to our operations, such as quality improvement, compliance with regulatory requirements, and communicating with third parties as necessary to fulfill our obligations.
**4. Disclosure of Personal Information**
4.1. **Third Parties:** We may disclose personal information to third parties, including healthcare providers, government agencies, and service providers, as required to provide our services and comply with legal obligations.
4.2. **Cross-Border Disclosure:** In some cases, we may disclose personal information to overseas recipients to facilitate the provision of services. We will take steps to ensure that your information is handled securely and in accordance with this policy.
**5. Security and Retention**
5.1. **Security Measures:** We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure storage and access protocols to safeguard your data.
5.2. **Data Retention:** We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer required, we will securely destroy or de-identify your information.
**6. Access and Correction**
6.1. **Access:** You have the right to request access to your personal information held by us. We will provide access except where the law allows us to refuse access.
6.2. **Correction:** If you believe that any personal information we hold is inaccurate, incomplete, or not up to date, please contact us, and we will take reasonable steps to correct it.
**7. Complaints and Contact**
7.1. **Complaints:** If you have concerns about how we handle your personal information, please contact our Privacy Officer using the details below. We will investigate and respond to your complaint.
**Privacy Officer:**
[Insert Name and Contact Details]
7.2. **Contact:** For any inquiries or requests related to this Privacy Policy, please contact our Privacy Officer.
**8. Changes to this Privacy Policy**
8.1. **Policy Updates:** We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will be available on our website.
**9. Additional Information**
9.1. **Additional Information:** For additional information about privacy in Australia and the Privacy Act, visit the Office of the Australian Information Commissioner (OAIC) website at [www.oaic.gov.au](https://www.oaic.gov.au/).
*Thank you for choosing Elevated Support Care. Your privacy is important to us.*